Refund policy

📦 Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

1. Returns

  • You may request a return within 14 days of receiving your order.

  • Items must be:

    • Unused and in original condition

    • In original packaging

  • Non-returnable items:

    • Personal items (e.g., underwear, cosmetics)

    • Gift cards

    • Final-sale or clearance items

2. Refunds

  • Once we receive and inspect your return, we will notify you if your refund is approved.

  • Approved refunds will be issued to your original payment method.

  • Shipping fees are non-refundable.

  • Please allow a few days for your bank or payment provider to process the refund.

3. Exchanges

  • Exchanges are available only for items that are defective, damaged, or incorrect.

  • Contact us within 48 hours of receiving your order and provide photos of the issue.

4. Return Shipping

  • Customers are responsible for return shipping costs.

  • If the return is due to our error (wrong or damaged item), we will cover the shipping cost.

  • We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item.

5. Contact Us

For returns, refunds, or exchanges, please contact us at:
📧 hindjabdullah@gmail.com